CRM Analyst Position Available – Fort Worth, TX or Winona, MN

RTP Company is a global compounder of custom engineered thermoplastics. Headquartered in Winona, Minnesota, we have over 20 manufacturing plants located in the United States, Mexico, Europe, Singapore and China. Our engineers develop customized thermoplastic compounds in over 60 different engineering resin systems for applications requiring color, conductive, elastomeric, flame retardant, high temperature, structural, and wear-resistant properties.

We are currently seeking an Analyst for our SugarCRM (Customer Relationship Management) software. The SugarCRM Analyst manages the implementation, support, and documentation of our SugarCRM applications and programs.  This includes the base application, mobile version, Outlook plug-in, and the reseller’s integration tool. This position can be located in either our Fort Worth, Texas facility or our headquarters in Winona, Minnesota.

 Essential Duties:

  • Manage configuration requests, application maintenance, data quality and management
  • Serve as CRM subject-matter-expert
  • Build and enhance workflows, reporting, and other CRM features
  • Manage sales dashboards and supporting data
  • Gather requirements from stakeholders
  • Develop road maps for CRM initiatives
  • Partner with business leaders to ensure clear requirements and priorities
  • Maintain security within the system for users and user groups
  • Maintain system licenses
  • Develop and support interfaces to other systems (AX for example)
  • Communicate status and escalations with vendors and Sales leadership
  • Activate additional features and functions to fully achieve benefits of the CRM system
  • Communicate system changes and notices appropriately
  • Work with reseller to manage, plan, test and implement all system upgrades and patches
  • Maintain test and production environments as well as other non-production environments
  • Create appropriate documentation
  • Support end users of the software and provide end-user training
  •  

Qualifications:

  • Bachelor’s degree in computer science or equivalent experience
  • Prior support of SugarCRM for minimum 2+ years
  • Prior experience implementing CRM, preferably SugarCRM
  • Prior experience using the SugarCRM studio to modify the application
  • Experience in developing SugarCRM advanced workflows required
  • Microsoft SSIS development, support experience required
  • SQL experience minimum 2+ years
  • Must have strong communication skills
  • Must have strong troubleshooting ability
  • Must be able to work independently
  • Experience with Dynamics AX a plus

We offer a highly competitive benefits package and a competitive pay based on experience. For consideration, please submit resume to:

RTP Company
Attn: Human Resources/SugarCRM Analyst
580 East Front Street
Winona, MN 55987

employment@rtpcompany.com

Affirmative Action/Equal Opportunity Employer

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