CRM Database Analyst Position Available – Fort Worth, TX

RTP Company is a specialty thermoplastics compounder with corporate headquarters located in Winona, MN. We operate twenty production plants in the United States, Europe, Mexico and Asia and have sales offices in major commerce centers around the world.

We are currently seeking a CRM Database Analyst to join our growing team at our Fort Worth, TX facility. This position implements, supports, documents, and trains others with respect to the organization’s Customer Relationship Management (CRM) applications and programs. This will include base applications, mobile versions, and integration tools.

Responsibilities:

  • Provides support and maintenance of the company’s CRM systems and performs routine database monitoring and functional testing to ensure performance and availability
  • Maintains security for users and user groups
  • Evaluates and activates new/additional features and functions that best support the company’s needs
  • Develops and enhances workflows, develops and prepares reports on system activity
  • Verifies and reconciles data entered into the CRM
  • Assesses user requirements, designs, configure interfaces, and trains others
  • Supports resolution of product/service issues, upgrades and problems
  • Ensures database availability and functionality by quickly troubleshooting and resolving database-related issues
  • Builds relationships with, coordinates with, and works with re-sellers as needed
  • Performs end-user training and support on the CRM systems
  • Creates and maintains appropriate documentation on the use of the systems
  • Resolves daily help desk issues
  • Leads and executes database upgrades and data migration tasks between databases or across platforms
  • May assist with other software/systems support as needed
  • Other duties as assigned

Skills and Abilities:

  • Must demonstrate the ability to be the subject matter expert on the company CRM and Sharepoint systems
  • Must have effective communication and interpersonal skills for the ability to train others
  • Must be able to analyze and troubleshoot as problems or changes arise; strong problem-solving and system analysis skills
  • Must be detail-oriented, able to work independently, a team player, and able to work in a fast-paced and changing work environment
  • Adept at queries, report writing and presenting findings is required
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of data and information with attention to detail and accuracy is required

Education and Experience:

  • Bachelor’s degree (IT related preferred) or equivalent combination of education and experience
  • Experience providing database user customer support, resolving user issues is preferred
  • Prior CRM Administration experience preferred
  • Experience with project management methodologies preferred

We offer a highly competitive benefits package and a competitive pay based on experience. For immediate consideration please apply online or submit resume to:

RTP Company
Attn: Human Resources/CRM Database Analyst
580 East Front Street
Winona, MN 55987

employment@rtpcompany.com

Affirmative Action/Equal Opportunity Employer

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