Customer Quality Engineer Position Available – Winona, MN

RTP Company, headquartered in Winona, Minn., is a global compounder of custom engineered thermoplastics. The company has 18 manufacturing plants located in the United States, Mexico, Germany, France, Singapore and China. RTP Company’s engineers develop customized thermoplastic compounds in over 60 different engineering resin systems for applications requiring color, conductive, elastomeric, flame retardant, high temperature, structural, and wear-resistant properties.

The Customer Quality Engineer is responsible for investigating and applying quality tools to implement effective corrective and preventive actions to resolve customer related quality issues.

Essential Duties:

  • Applies Quality Engineering tools and methods such as Six Sigma and seven basic quality tools to investigate and resolve customer identified non-conformances
  • Write and/or respond to defect reports, non-conforming material reports (NCMRs), or supplier corrective action reports (SCARs). Disposition material.  Provide instructions for rework or repair
  • Interface with required departments or individuals to implement meaningful preventative and corrective action plans. Review and update FMEA and control plans as necessary
  • Gather data on customer complaints and internal non-conformances.  Analyze this data to recommend and implement improvement plans.
  • Use technical knowledge of RTP Company’s products to determine disposition of returned materials and provide instruction for rework
  • Participate on special project teams as required


  • A bachelor’s degree in an Engineering or Scientific field or sufficient combination of related education and work experience is required; Chemical, Mechanical or Composites Engineering degree preferred
  • Minimum 2 years prior work experience in a quality engineering  or equivalent position
  • Experience with quality engineering tools, APQP, root cause analysis, corrective/preventive actions (CAPA), customer complaints and containment preferred.
  • Must be hands-on: willing to work with blending equipment, extruders and injection molding machines
  • Must have a positive attitude and possess excellent communication and organizational skills
  • Dependable, excellent attendance
  • Strong work ethic
  • Ability to work with, coach and develop others
  • Safety awareness
  • Ability to read, write, and speak English

We offer a highly competitive benefits package and a competitive pay based on experience.  For consideration, please submit resume to:

Affirmative Action/Equal Opportunity Employer

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