Customer Service Representative – Winona, MN

RTP Company, headquartered in Winona, Minn., is a global compounder of custom engineered thermoplastics. The company has over 20 manufacturing plants located in the United States, Mexico, Europe, Singapore and China. RTP Company’s engineers develop customized thermoplastic compounds in over 60 different engineering resin systems for applications requiring color, conductive, elastomeric, flame retardant, high temperature, structural, and wear-resistant properties.

RTP Company is currently seeking a Customer Service Representative in Winona, MN. This position is responsible for communicating with customers to answer inquiries, accurately processing orders, and communicating information to internal and external customers. Initial responsibilities include supporting customer service staff through order processing and training on product information, customer profiles, and computer system processes. Subsequent responsibilities include assignment of a specific customer base and/or sales territory support.

The ideal candidate will exhibit the following knowledge, skills, and abilities:

Qualifications:

  • Must have the ability to provide exceptional customer service in an office environment and communicate effectively while demonstrating courtesy, tact, and confidentiality when dealing with customers (internal and external)
  • Must be well organized and have a strong attention to detail
  • Must have excellent written and verbal communication through multiple venues; in person, via technology, one-on-one, and in group settings
  • Must be capable of multi-tasking and working both as a team and independently
  • Must be self-directed and have the ability to work independently and with little supervision
  • Must have the ability to work with various personalities and remain calm and courteous in all situations
  • Must demonstrate a high level of professionalism and confidentiality
  • Must have strong problem solving and problem resolution skills
  • Must have high school diploma or equivalent, further education in a related field preferred
  • Must have previous customer service experience in an office environment
  • Must be proficient with a computer and using email and internet portals, and communicating directly with stakeholders by phone

We offer a highly competitive benefits package and a competitive pay based on experience. For immediate consideration please apply online.

Affirmative Action/Equal Opportunity Employer

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